Frequently asked questions
This peptide FAQ covers our products, orders, payment and lab reports.
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This peptide FAQ answers the questions our team hears most often. So, start here before you place an order. If you still need help, our support team is happy to reply.
Peptide FAQ: product quality
What purity can I expect?
First, an outside lab tests our products for 99%+ purity using HPLC. In addition, most batches have a mass analysis to confirm identity. You can view each COA on our Lab Results page or on the product page.What is a certificate of analysis?
A COA is a report from an outside lab. So, it shows the purity, identity and makeup of a batch. Also, many of our batches include an endotoxin report next to the COA.How do you make your products?
Our partners make every product in cGMP facilities. Also, they follow strict steps for synthesis, cleanup, freeze drying and packing.Peptide FAQ: orders and shipping
How fast do you ship?
Most orders leave within 24 to 48 hours after we confirm payment. Then, delivery usually takes 3 to 7 business days.Do you offer free shipping?
Yes, so long as you ship to the US, Canada or Australia, shipping is free with no minimum order. However, New Zealand orders carry a flat $29 fee, which you see at checkout.How do you pack orders?
First, we pack orders in plain boxes with the right cooling materials. Also, every vial arrives sealed and labeled for research use.Peptide FAQ: payment and security
Which payment methods do you accept?
We accept Bitcoin, USDT and USDC on TRON, Solana and Ethereum. In addition, we take PayPal USD and Solana. Then, the amount and wallet address appear at checkout.Is crypto payment safe?
Yes, because you send funds straight to the store wallet shown at checkout. Also, every transfer sits on the blockchain, so you can check it at any time.How do I track my payment?
After you pay, look up the transaction ID on a blockchain explorer. Then, we confirm receipt and start on your order once the network confirms it. If you need more help, the rest of this peptide FAQ covers returns and support.Returns and support
What is your return policy?
We cannot accept change-of-mind returns, because a vial cannot go back on sale once it leaves us. However, if an order arrives damaged, wrong or short, email us with photos. Then, we will replace it or refund you.How can I reach support?
Use the form on our support page, or reach us by email, WhatsApp or Telegram. Then, we usually reply within 24 hours on business days, and we add common questions to this peptide FAQ.Do you offer bulk pricing?
Yes. For bulk or lab orders, contact us directly. That way, we can offer fair pricing for research teams with larger needs.