Get in touch

Our peptide support team answers questions about products, orders and lab reports. So, pick the channel that suits you best. Most messages get a reply within 24 hours on business days.

Send our peptide support team a message

We also run a Telegram group for each region. So, you can ask quick questions and hear about new batches first. However, please send order details by private message, not in the group. Fill in the form below, and your email app opens with the message ready to send. Also, add your order number if your question is about an order.

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Peptide support hours

Our peptide support desk works Monday to Friday, 9 AM to 6 PM Eastern Time. However, we often reply outside these hours too. Because many of our customers live in Australia, we also check messages early in the morning.

What to include in your message

A little detail helps us answer faster. So, please add the points below when they apply.

• Your order number, if you already placed an order.
• The product name and size, for example RT30 30mg.
• The batch number from your COA, if your question is about a report.
• Photos of the box and vials, if something arrived damaged.

Also, tell peptide support which warehouse your order came from. That way, we can check stock and tracking straight away.

Response times

• Order questions: same day
• Product questions: within 24 to 48 hours
• Bulk orders: within 24 hours

Before you write to us

Many answers already sit in our FAQ. For example, it covers shipping times, payment and returns. In addition, our shipping page explains delivery to each country. Then, if you still need peptide support, just send a message.